hese are a few of the more common questions we get asked by prospective clients considering using our services.
1. Why should I change accountants?
If your existing accountant is offering you an excellent pro-active service at a fair price then stay with them. If they don’t offer you the type of service that you need and want and we can offer this to you, then changing over to us makes sense. We will make the process as simple and as painless for you as possible.
2. What’s the best way to contact you and how often should we be in touch?
We believe the key to a healthy, beneficial relationship with each another is to be honest, clear and effective in our communication with each other. At the onset of our relationship, we will establish how often we’ll communicate with each other, either in person, on the phone or online.
3. Will you come to visit us for an initial consultation?
Yes. We are always happy to make the initial investment without charge to you to show you what we can do.
4. Are your fees expensive?
No, we offer excellent value for what we provide and will only deliver work of premium quality. Before, we undertake any engagement, we will provide you with a fixed fee quote in advance, which clearly outlines the scope of the service so you will never have any surprises.
5. Is your fixed quote guaranteed for more than one year?
We want to retain you as a long term client. Therefore, we quote based on what we consider to be a fair fee for the value provided. We will only anticipate normal inflationary increases if the work remains the same. However, there may be occasions where the amount of work exceeds the agreed scope for which we will need to revise our fees to remain effective. If this is the case, we will sit down and discuss this increase with you beforehand.
6. What should I consult with you on an ongoing basis?
We will get to know you and your business well enough to regularly keep you aware of factors that could affect your bottom line. We are happy to provide you with independent advice on decisions that can affect your business financially, like buying or renting an office space, whether or not to hire an independent contractor or a full-time employee, to puchase a capital equipment and its expected payback period and much more. We will work with you to achieve the clarity you and your business need to understand which actions to take now and into the future.
7. How can you help me grow my business?
We can absolutely help small medium enterprises (SMEs) expand over time. We will work with you to create a business plan and financial model that will provide you with the roadmap in which your business can progress forward with. We will also evaluate your products viability, internal processes and human resources to determine whether your business is sustainable and prepared for growth as part of our Chief Financial Officer (CFO) services.
8. How can you help me improve my cash flow?
We can help you to develop an organised, effective cash flow model that gives you the clarity to adjust your operations in ways that help you survive shortfalls, as well as improve receivables and manage payables.
9. What is my break-even point?
It is vital to know your break-even point to determine your business’s pricing structure and profitability. The break-even point will establish how many products or hours of services need to be sold in order to cover costs. We will also provide you with other business metrics including key performance indicators (KPIs) and ratios to determine your business’s health.
10. Can you help me review and negotiate business contracts before I sign them?
Generally, an accountant cannot provide legal advice. However, we will work collaboratively with your lawyer to negotiate the best business outcome for you.
11. What are some common mistakes that I should avoid when working with you?
It is important to be honest with us as the truth will come out, one way or another. It is also important to thoughtfully consider, execute and make use of the advice we give you to maximise the success your business can achieve.
12. How do I know you will deliver?
We can only really say, until you witness first hand our point of difference which is backed up by our 100% risk free guarantee, you will not know. It will be a privilege for us to demonstrate this to you.